[GLOBAL][VoIP] - voicemail incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our VoIP offering, which was causing temporary availability issue on the voicemail service has been resolved.

Start time : 05/11/2025 13:00 UTC
End time : 05/11/2025 14:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 05, 2025 - 15:19 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The root cause has been found, and a fix is currently being deployed.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 05, 2025 - 14:30 UTC

Investigating

We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue on the voicemail service.

Here are some supplementary details :

Start time : 05/11/2025 13:00 UTC
Impacted Service(s) : Some customers are temporarily unable to access their voicemail or leave messages.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 05, 2025 - 13:43 UTC

This incident affected: VoIP || Telephony (Voicemail).