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[GLOBAL][VoIP] - Softcall incident notification
Incident
Report for Web Cloud
Resolved
We had an incident on VoIP which has now been resolved.
Here are some supplementary details :
Start time : 02/07/2025 08:00 UTC
End time : 02/07/2025 08:15 UTC
Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service.
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/07/2025 08:00 UTC
End time : 02/07/2025 08:15 UTC
Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service.
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || Telephony (Softcall).