[GRA][Web Hosting] - Cluster123 admin host incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 04/10/2026 10:42 UTC
End time : 04/10/2026 12:01 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 04, 2026 - 12:04 UTC

Identified

We are currently experiencing an incident affecting our Web Hosting offering in the Cluster123.
The root cause has been identified.

Please find the details of this incident below :
Start time : 04/10/2026 10:42 UTC
Impacted Service(s) : The admin host of the Cluster123 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to perform some administrative tasks, such as website updates and cron job executions, on websites hosted on the Cluster123.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 04, 2026 - 11:07 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster123).