Start Time : 05/09/2024 18:13 UTC End Time : 06/09/2024 02:30 UTC Root cause : This incident was due to software issue.
We would like to inform you that the incident has now been resolved and the situation is back to normal.
Posted Sep 06, 2024 - 02:36 UTC
Identified
Our technical teams identified the cause of the incident and are currently working to solve the issue.
Posted Sep 05, 2024 - 20:45 UTC
Investigating
Start time : 05/09/2024 18:13 UTC Service impact : Some customers can't access their EmailPro account Ongoing actions : Our technical teams are investigating the issue. Update will be posted as significant progress is made.
Posted Sep 05, 2024 - 18:54 UTC
This incident affected: Collaborative solutions || EmailPro (Mailbox Access).