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[GRA][Databases] - CloudDB/SharedSQL Incident Notification
Incident
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Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 16:43 UTC
Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 14/08/2026 16:43 UTC
Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Databases || CloudDB GRA (eu007) and Web Hosting || Databases GRA (eu005, eu010).