[GRA][Web Hosting] - Filerz 138/Cluster026 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offer on the Filerz 138 on the specific Cluster026 has been resolved.

Start time : 25/11/2025 16:45 UTC
End time : 25/11/2025 20:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 20:55 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Nov 25, 2025 - 18:39 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the Filerz 138 on the specific Cluster026.

Here are some supplementary details :

Start time : 25/11/2025 16:45 UTC
Impacted Service(s) : Files server 138 is unreachable on Web Hosting Cluster026.
Customers Impact : Some slowness is observed on some hosted websites
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 17:24 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster026).