[GLOBAL][Collaborative solutions] - MXPlan/Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 07/07/2026 08:59 UTC
End time : 07/07/2026 15:25 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 15:29 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 07/07/2026 08:59 UTC
Impacted Service(s) : Migration form MXPlan to Zimbra is temporarily facing slowness.
Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.
Customers will receive a mail when their migration is finished.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 09:14 UTC

This incident affected: Collaborative solutions || Zimbra (Operations) and Collaborative solutions || MX Plan (Operations).