[EU][Collaborative solutions] - MXplan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering on MXplan product has been resolved.

Start time : 23/01/2026 10:31 UTC
End time : 23/01/2026 12:23 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 23, 2026 - 12:56 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific EU region.

Here are some supplementary details :

Start time : 23/01/2026 10:31 UTC
Impacted Service(s) : Email redirection management on MXplan is currently degraded on the Manager for all EU customers.
No impact on receiving and delivery emails.

Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 23, 2026 - 10:32 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering on MXplan product , which is causing temporary availability issue in the EU region.

Here are some supplementary details :

Start time : 23/01/2026 07:00 UTC
Impacted Service(s) : Email redirection management on MXplan is currently degraded on the Manager for all EU customers.
No impact on receiving and delivery emails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 23, 2026 - 09:55 UTC

This incident affected: Collaborative solutions || MX Plan (Redirection).