We are pleased to inform you that the incident affecting our has been resolved.
Start time : 29/07/2025 07:40 UTC End time : 29/07/2025 07:50 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 08:18 UTC
Investigating
We are currently investigating an incident affecting our Webmail offering, which is causing temporary availability issue.
Here are some supplementary details : Start time : 29/07/2025 07:40 UTC Impacted Service(s) : Webmail are temporarily unavailable via browser. Customers Impact : Customers are unable to access their webmail through their browser. Customers can still access mailbox through a heavy client. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 07:54 UTC
This incident affected: Collaborative solutions || EmailPro (Operations) and Collaborative solutions || MX Plan (Webmail).