[GRA][Web Hosting] - Cluster128 - Filerz2177 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 17/04/2026 10:38 UTC
End time : 17/04/2026 11:00 UTC
Root Cause : This incident was caused by an issue with the connection to the storage equipment.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 11:17 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster128.

Here are some supplementary details :

Start time : 17/04/2026 10:38 UTC
Impacted Service(s) : Filerz2177 is unreachable on Web Hosting cluster128.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz2177.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 17, 2026 - 10:57 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster128).