OVHcloud Web Hosting Status
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- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Web Cloud] -VoIP Services incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our VoIP offer has been resolved.
Start time : 01/10/2025 07:48 UTC
End time : 01/10/2025 08:55 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 01/10/2025 07:48 UTC
End time : 01/10/2025 08:55 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 01/10/2025 08:55 UTC. Monitoring remains active to ensure long-term stability.
Please find below an update on the situation:
Update : A workaround has been implemented to temporarily disable line monitoring via the SUBSCRIBE feature. This action is only taken if the SUBSCRIBE limit is exceeded. The monitoring service remains operational in all other cases.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A workaround has been implemented to temporarily disable line monitoring via the SUBSCRIBE feature. This action is only taken if the SUBSCRIBE limit is exceeded. The monitoring service remains operational in all other cases.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offering offer on on the domain sbc6.fr.sip.ovh.
Here are some supplementary details :
Start time : 01/10/2025 07:48 UTC
Impacted Service(s) : VoIP Call losses.
Customers Impact : Customers may not be able to make or receive calls.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 01/10/2025 07:48 UTC
Impacted Service(s) : VoIP Call losses.
Customers Impact : Customers may not be able to make or receive calls.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || Services (CCS, IVR & Call Queues).