[WAW1][Web Cloud] - Key Management Service Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Key Management Service offering has been resolved.

Start time : 22/09/2026 13:07 UTC
End time : 22/09/2026 16:45 UTC
Root Cause : The root cause of this incident was related to the incident described in the following status page : https://network.status-ovhcloud.com/incidents/jy9dbvzlrzyw

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 23, 2026 - 09:53 UTC

Monitoring

Since 16:45 UTC, the actions taken have improved the situation and restored all services. Monitoring remains active to ensure long-term stability.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2026 - 17:35 UTC

Identified

We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Key Management Service offer in WAW1
Here are some supplementary details :

Start time : 22/09/2026 13:07 UTC
Impacted Service(s) : Key Management Service is temporarily degraded in WAW1
Customers Impact : Access to the Key Management Service has a high latency and error rate.
Root Cause : This incident is caused by the incident described here : https://network.status-ovhcloud.com/incidents/jy9dbvzlrzyw
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2026 - 16:41 UTC

This incident affected: Identity, Security & Operations || Key Management Service (EU-CENTRAL-WAW).