[GRA][Web Hosting] - CloudDB incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our Web Hosting offering has now been resolved.

Please find the details of this incident below :

Start time : 13/10/2026 15:26 UTC
End time : 13/10/2026 16:21 UTC
Impacted Service(s) : The CloudDB instance clouddb024.eu010 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Oct 13, 2026 - 16:33 UTC

Identified

We are currently experiencing an incident affecting our Web Hosting offering.
The root cause has been identified.

Please find the details of this incident below :

Start time : 13/10/2026 15:26 UTC
Impacted Service(s) : The CloudDB instance clouddb024.eu010 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB.
Root Cause : A service disruption is occurring due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 13, 2026 - 15:54 UTC

This incident affected: Databases || CloudDB GRA (eu010).