[Global][Collaborative Solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved.

Please find the details of this incident below :

Start time : 09/11/2026 19:00 UTC
End time : 10/11/2026 02:07 UTC
Impacted Service(s) : Access to Zimbra mailboxes and webmail was temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their mailboxes.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 10, 2026 - 02:11 UTC

Identified

We are currently experiencing an incident affecting our Collaborative Solutions offering. The root cause has been identified.

Please find the details of this incident below :

Start time : 09/11/2026 19:00 UTC
Impacted Service(s) : Access to Zimbra mailboxes and webmail is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2026 - 00:47 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).