We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 16/08/2025 13:43 UTC End time : 16/08/2025 14:34 UTC Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 16, 2025 - 14:36 UTC
Identified
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster013 Filerz261.
Here are some supplementary details :
Start time : 16/08/2025 13:43 UTC Impacted Service(s) : File server Filerz 261 is unreachable on Web Hosting cluster013. Customers Impact : Web service is unavailable on some hosted websites. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 16, 2025 - 14:23 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster013).