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[GRA/SBG/RBX][Collaborative solutions] - Hosted Exchange issue notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.
Here is detail for this incident :
Start time : 03/09/2025 11:39 UTC
End time : 03/09/2025 21:00 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 03/09/2025 11:39 UTC
End time : 03/09/2025 21:00 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The resolution of this incident is still being worked on by our teams.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The resolution of this incident is still being worked on by our teams.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on mailbox access on ex2.mail.ovh.net in GRA, RBX and SBG.
Here are some supplementary details :
Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a temporary issue with mailbox access on ex2.mail.ovh.net.
Here are some supplementary details :
Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).