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[GLOBAL][Collaborative solutions] - mailstore20 incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.
Start time : 24/09/2025 08:30 UTC
End time : 24/09/2025 09:30 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/09/2025 08:30 UTC
End time : 24/09/2025 09:30 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific Zimbra mailstore20.
Here are some supplementary details :
Start time : 24/09/2025 08:30 UTC
Impacted Service(s) : Some customers may experience timeout errors when using webmail or mail clients.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 24/09/2025 08:30 UTC
Impacted Service(s) : Some customers may experience timeout errors when using webmail or mail clients.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access).