OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[RBX/GRA/SBG][Webcloud] - Mailbox access
Incident
Report for Web Cloud
Resolved
Start time : 22/07/2022 07:30 UTC
End time : 22/07/2022 09:38 UTC
Root cause : Authentication of customers on their email account had a malfunction.
The monitoring didn't spot any flaw about the resolution of the issue. We are closing the incident.
End time : 22/07/2022 09:38 UTC
Root cause : Authentication of customers on their email account had a malfunction.
The monitoring didn't spot any flaw about the resolution of the issue. We are closing the incident.
Monitoring
Start time : 22/07/2022 07:30 UTC
Service status: Actually, mailbox access from Outlook to ex3.mail.ovh.net and mail delivery function properly.
Root cause : Authentication of customers on their email account had a malfunction.
Ongoing actions : We place the incident under monitoring to confirm the resolution of the authentication issues.
Service status: Actually, mailbox access from Outlook to ex3.mail.ovh.net and mail delivery function properly.
Root cause : Authentication of customers on their email account had a malfunction.
Ongoing actions : We place the incident under monitoring to confirm the resolution of the authentication issues.
Investigating
Start time : 22/07/2022 07:30 UTC
Service impact : Mailbox access from Outlook to ex3.mail.ovh.net may not function properly. Mail delivery may also be delayed.
Ongoing actions : Our technicians are currently working on in order to fix it.
Service impact : Mailbox access from Outlook to ex3.mail.ovh.net may not function properly. Mail delivery may also be delayed.
Ongoing actions : Our technicians are currently working on in order to fix it.
This incident affected: Collaborative solutions || Hosted Exchange (Delivery email, Mailbox Access).