We are pleased to inform you that the incident affecting our VoIP offer has been resolved.
Start time : 15/01/2026 10:25 UTC End time : 15/01/2026 10:30 UTC Root Cause : This incident was caused by a network issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 15, 2026 - 13:46 UTC
Monitoring
Service has been fully restored since 15/01/2026 10:30 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 15/01/2026 10:25 UTC Impacted Service(s) : Some customers were temporarily unable to access their services. Root Cause : This incident was caused by a network issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 15, 2026 - 10:57 UTC
Investigating
We are currently experiencing an event affecting our VoIP offer.
Start time : 15/01/2026 10:25 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 15, 2026 - 10:47 UTC
This incident affected: VoIP || Services (Conferences, CCS, IVR & Call Queues, VXML, Billing, Provisioning).