[GRA][Web Hosting] - SharedSQL incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
End time : 08/07/2025 09:46 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 08, 2025 - 09:49 UTC

Identified

We have determined the origin of the incident affecting our Web Hosting offer on the specific GRA region.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
Impacted Service(s) : Some sharedSQL instances are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their sharedSQL instances.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 08, 2025 - 09:37 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues in the GRA region.

Here is detail for this incident :
Start time : 08/07/2025 07:47 UTC
Impacted Service(s) : Some sharedSQL instances are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their sharedSQL instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 08, 2025 - 09:21 UTC

This incident affected: Web Hosting || Databases GRA (eu004).