We are experiencing request slowness on few cloudweb instances.
Investigations are on going.
Following all the necessary information.
Start time: Monday Jun 15 2020 00:00:00 PM UTC+2 (Europe/Paris)
Severity level : high
User impact : Service slowness
Technical impact (DC/geographical area) : GRA1 / cluster024
Update(s):
Date: 2020-06-19 08:52:34 UTC We have spotted the network equipments that cause these slowness and fixed them. The situation is back to normal since Thursday afternoon.
Date: 2020-06-18 09:10:37 UTC We are still investigating the issue, it happens irregularly on our cloudweb instances.
Posted Jun 17, 2020 - 14:25 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).