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[GLOBAL][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.
Start time : 03/10/2025 08:15 UTC
End time : 03/10/2025 12:15 UTC
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 03/10/2025 08:15 UTC
End time : 03/10/2025 12:15 UTC
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary latencies issue.
Here are some supplementary details :
Start time : 03/10/2025 08:15 UTC
Impacted Service(s) : Slowness was detected on sending some mails.
Customers Impact : customer are experiencing some slowness for email sending and may also be encountering login errors
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/10/2025 08:15 UTC
Impacted Service(s) : Slowness was detected on sending some mails.
Customers Impact : customer are experiencing some slowness for email sending and may also be encountering login errors
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Delivery email).