[GRA][Web Hosting-Databases] - CloudDB incident notification

Incident Report for Web Cloud

Update

We are pleased to inform you that the incident affecting our Web Hosting-Databases offering has been resolved.

Start time : 30/10/2026 20:58 UTC
End time : 30/10/2026 20:58 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 30, 2026 - 21:04 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 30, 2026 - 18:27 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.

Here are some supplementary details :

Start time : 30/10/2026 17:45 UTC
Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

- eu009
- sharedsql003.eu009
- sharedsql017.eu009
- clouddb026.eu009
- clouddb014.eu009
- clouddb049.eu009

Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 30, 2026 - 18:21 UTC

This incident affects: Databases || CloudDB GRA (eu009) and Web Hosting || Databases GRA (eu009).