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[Global][VoIP] - Change on SMS services
Scheduled Maintenance Report for Web Cloud
Completed
The scheduled maintenance has been completed.
Posted Jan 02, 2025 - 08:51 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 20, 2024 - 17:00 UTC
Scheduled
As part of our continuous improvement plan, maintenance is scheduled on our VOIP/Services/SMS offer.

Start time : 20/12/2024 17:00 UTC
End time : 02/01/2025 09:00 UTC
Service impact : None
Service improvement : We would like to inform you about new rules regarding Sender Management:

- Using a phone number as a sender is now prohibited. Such senders will therefore be removed. (This does not apply to SMS Virtual Numbers)
- Only non-accented alphabetic letters and numbers are allowed.
- Spaces and special characters are strictly prohibited.

As a result, OVHcloud will implement the following actions:
- Create and validate senders derived from existing ones that comply with these new rules.
- Allow, via the API, the use of old senders, which will be automatically translated into the new format.This translation will remain available several weeks to ensure compatibility, even after January 1st.
- Remove invalid senders before January 1st.

Customers impacted by these changes have already been contacted by email with further details.

Thank you for your understanding.

The OVHcloud Team
Posted Dec 20, 2024 - 16:40 UTC
This scheduled maintenance affected: VoIP || Services (SMS).