[GLOBAL][Collaborative solutions] - MX Plan Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/08/2026 01:40 UTC
End time : 16/08/2026 03:05 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 16, 2026 - 03:42 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 16/08/2026 01:40 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288.
Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 16, 2026 - 02:17 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).