[GLOBAL][Domains] - Domains Name incident notification on .COM/.NET

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our .COM/.NET Domains offer has now been resolved.

Here is detail for this incident :
Start time : 27/01/2026 09:25 UTC
End time : 28/01/2026 14:15 UTC
Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Posted Jan 28, 2026 - 14:28 UTC

Identified

We have determined the origin of the incident affecting our .COM/.NET Domains offer, customers in the impacted zone are unable to perform some tasks on .COM/.NET domains.

Here are some supplementary details :
Start time : 27/01/2026 09:25 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .COM/.NET domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .COM/.NET domains.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jan 27, 2026 - 09:34 UTC

This incident affected: Domains || Domains Name (Registration, Renew, Transfer, Restore, Delete).