[GRA3][Collaborative Solution] - Mailbox access incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Collaborative Solutions, Mailbox offering in GRA3 has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 11:02 UTC
End time : 25/06/2025 14:00 UTC
Root Cause : This incident was caused by an issue with the hardware equipment.

We thank you for your understanding and patience throughout this incident.

Posted Jun 25, 2025 - 14:18 UTC

Investigating

We are currently experiencing an incident affecting our Collaborative Solutions offering. This is causing temporary availability issues with the Mailbox service in the GRA3 region.

Here is detail for this incident :
Start time : 25/06/2025 11:02 UTC
Impacted Service(s) : Mailbox access unavailable.
Customers Impact : Customers may experience latency while accessing webmail and manager or API tasks on ex5.mail.ovh.net
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 25, 2025 - 12:46 UTC

This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).