[GRA][Collaborative solutions] - MX Plan Incident Notification

Incident Report for Web Cloud

Monitoring

Service has been fully restored since 16/08/2026 17:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable on homez.61.
Customers Impact : Customers were temporarily unable to access Email services via webmail or desktop client. Emails sent or received were temporarily unavailable and are delivered now that the incident is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 16, 2026 - 17:58 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61.
Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 16, 2026 - 13:36 UTC

This incident affects: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).