[GRA1][Web Hosting] - Filerz912 Cluster103 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the Filerz912 Cluster103 has now been resolved.

Here is detail for this incident :
Start time : 20/11/2025 18:11 UTC
End time : 20/11/2025 19:12 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 20, 2025 - 19:18 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster103.

Here are some supplementary details :
Start time : 20/11/2025 18:11 UTC
Impacted Service(s) : Filerz912 is unreachable on Web Hosting Cluster103.
Customers Impact : Customers are experiencing issues accessing their websites hosted on the affected Filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 20, 2025 - 18:27 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster103).