OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Web Cloud] - Internet Access incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Internet Access offering has been resolved.
Start time : 02/09/2026 16:00 UTC
End time : 03/09/2026 15:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/09/2026 16:00 UTC
End time : 03/09/2026 15:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Internet Access offer.
Here are some supplementary details :
Start time : 02/09/2026 16:00 UTC
Impacted Service(s) : Modem auto-configuration is temporarily unavailable.
Customers Impact : Customers are currently unable to automatically configure or reconfigure their modems after a reset.
As a temporary workaround, customers can manually enter their PPP credentials in their modem configuration to establish the connection.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/09/2026 16:00 UTC
Impacted Service(s) : Modem auto-configuration is temporarily unavailable.
Customers Impact : Customers are currently unable to automatically configure or reconfigure their modems after a reset.
As a temporary workaround, customers can manually enter their PPP credentials in their modem configuration to establish the connection.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Internet Access offering.
Please find the details of this incident below :
Start time : 02/09/2026 16:00 UTC
Impacted Service(s) : Modem auto-configuration is temporarily unavailable.
Customers Impact : Customers are currently unable to automatically configure or reconfigure their modems after a reset.
As a temporary workaround, customers can manually enter their PPP credentials in their modem configuration to establish the connection.
Ongoing Actions : Our teams are investigating the issue and working to restore the auto-configuration service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 02/09/2026 16:00 UTC
Impacted Service(s) : Modem auto-configuration is temporarily unavailable.
Customers Impact : Customers are currently unable to automatically configure or reconfigure their modems after a reset.
As a temporary workaround, customers can manually enter their PPP credentials in their modem configuration to establish the connection.
Ongoing Actions : Our teams are investigating the issue and working to restore the auto-configuration service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Internet Access || Delivery.