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[Global][Collaborative Solutions] - Hosted Exchange and Private Exchange incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.
Start time : 14/10/2026 12:50 UTC
End time : 14/10/2026 18:36 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 14/10/2026 12:50 UTC
End time : 14/10/2026 18:36 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Update
Please find an update of this incident below :
Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues.
Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues.
Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an incident affecting our Hosted Exchange offering.
The root cause has been identified.
Please find the details of this incident below :
Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable.
Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
The root cause has been identified.
Please find the details of this incident below :
Start time : 14/10/2026 12:50 UTC
Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable.
Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || EmailPro (Mailbox Access), Collaborative solutions || Hosted Exchange (Mailbox Access), and Collaborative solutions || Private Exchange (Mailbox Access).