Resolved
We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.
Start time : 08/12/2025 08:40 UTC
End time : 09/12/2025 10:25 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 13:28 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer in the specific regions.
Here are some supplementary details :
Start time : 08/12/2025 08:40 UTC
Impacted Service(s) : Websites hosted on clusters located in BHS and GRA.
Customers Impact : Customers who overuse their service will get a page that their website isn't installed which isn't the case.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Dec 09, 2025 - 10:13 UTC
Investigating
We are currently experiencing an event affecting our Web Hosting offer for Clusters in BHS and GRA..
Start time : 08/12/2025 08:40 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 10:02 UTC
This incident affected: Web Hosting || Datacenter BHS (Cluster051) and Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster005, Cluster006, Cluster007, Cluster010, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131).