[GRA3][Web Hosting] - Filerz2000 Cluster127 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the Filerz2000 Cluster127 has now been resolved.

Here is detail for this incident :
Start time : 28/11/2025 11:50 UTC
End time : 28/11/2025 13:06 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 28, 2025 - 13:46 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster127.

Here are some supplementary details :

Start time : 28/11/2025 11:50 UTC
Impacted Service(s) : Filerz2000 is unreachable on Web Hosting Cluster127.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 28, 2025 - 12:14 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster127).