[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on MX Plan has now been resolved.

Here is detail for this incident :
Start time : 21/07/2025 13:00 UTC
End time : 22/07/2025 16:15 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 22, 2025 - 16:27 UTC

Investigating

We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues in MX Plan.

Here is detail for this incident :
Start time : 21/07/2025 13:00 UTC
Impacted Service(s) : MX Plan E-mail doesn't appear in the Control Panel.
Customers Impact : Some customers don't have access to their E-mail service in the E-mail tab of their MX Plan offer in the Control Panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2025 - 15:20 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access).