[GLOBAL][VoIP] - Yealink phones incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our VoIP on Yealink phones has been resolved.

Start time : 29/03/2026 00:00 UTC
End time : 30/03/2026 08:58 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 09:00 UTC

Investigating

We are currently investigating an incident affecting our VoIP offering, which is causing temporary functionality issue for the specified phone model Yealink.

Here are some supplementary details :

Start time : 29/03/2026 00:00 UTC
Impacted Service(s) : Yealink phones are temporarily displaying the wrong time.
Customers Impact : Customers are temporarily seeing 1 hour of delayed time on their Yealink phones.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 30, 2026 - 08:28 UTC

This incident affected: VoIP || Services (Provisioning).