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[GLOBAL][Collaborative solutions] - MX Plan Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.
Start time : 10/08/2026 11:00 UTC
End time : 10/08/2026 11:30 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 10/08/2026 11:00 UTC
End time : 10/08/2026 11:30 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 10/08/2026 11:30 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 10/08/2026 11:00 UTC
Impacted Service(s) : Email services were unavailable, affecting email access, sending, and receiving. Emails received during the incident were securely queued and delivered once the service had been fully restored.
Customers Impact : Customers were unable to access their email accounts via webmail or desktop email clients and were therefore unable to send or receive emails.
Root Cause : This incident is caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 10/08/2026 11:00 UTC
Impacted Service(s) : Email services were unavailable, affecting email access, sending, and receiving. Emails received during the incident were securely queued and delivered once the service had been fully restored.
Customers Impact : Customers were unable to access their email accounts via webmail or desktop email clients and were therefore unable to send or receive emails.
Root Cause : This incident is caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.
Here are some supplementary details :
Start time : 10/08/2026 11:00 UTC
Impacted Service(s) : Email services are unavailable, affecting email access, sending, and receiving. Emails received during the incident will be securely queued and delivered once the service has been fully restored.
Customers Impact : Customers are currently unable to access their email accounts via webmail or desktop email clients and are therefore unable to send or receive emails.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 10/08/2026 11:00 UTC
Impacted Service(s) : Email services are unavailable, affecting email access, sending, and receiving. Emails received during the incident will be securely queued and delivered once the service has been fully restored.
Customers Impact : Customers are currently unable to access their email accounts via webmail or desktop email clients and are therefore unable to send or receive emails.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).