[GRA][Web Hosting] - Cluster121 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting Cluster121 has been resolved.

Start time : 24/03/2026 17:00 UTC
End time : 25/03/2206 20:00 UTC
Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 27, 2026 - 08:52 UTC

Monitoring

We were experiencing an ongoing incident. We had determined the origin of the issue affecting our Web Hosting offer in the specific GRA region.

Here are some supplementary details :

Start time : 24/03/2026 17:00 UTC
End time : 25/03/2206 20:00 UTC
Impacted Service(s) : Cluster121 experienced temporary latency between 24/03/2026 17:00 UTC and 24/03/2026 22:00 UTC, and again from 25/03/2026 15:00 UTC to 25/03/2026 20:00 UTC.
Customers Impact : Customers using cluster121 may have temporarily experienced latency on their websites.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 26, 2026 - 10:00 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster121).