[GLOBAL][Web Hosting] - Hosting order Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 13/04/2026 09:30 UTC
End time : 13/04/2026 14:20 UTC
Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 16:22 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.

Here are some supplementary details :

Start time : 13/04/2026 09:30 UTC
Impacted Service(s) : Some customers are temporarily unable to access their purchases on Web Hosting.
Customers Impact : Customers who made orders between 09:30 UTC and 15:20 UTC are experiencing their orders being stuck in a blocked state.
Orders made outside of this time window are fully operational.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 15:36 UTC

This incident affected: Delivery.