[GRA][Web Cloud] - Zimbra Mailbox incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Zimbra offer has now been resolved.

Here is detail for this incident :
Start time : 24/06/2025 07:30 UTC
End time : 24/06/2025 09:24 UTC
Root Cause : This incident is/was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 24, 2025 - 09:26 UTC

Identified

We are currently experiencing an incident affecting our Zimbra offer which is causing temporary availabilty.

Here is detail for this incident :

Start time : 24/06/2025 07:30 UTC
Customers Impact : Customers may have difficulties to acces their mailbox.
Ongoing actions : Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2025 - 09:06 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).