[GRA][Web Hosting] - Cluster121 - Filerz10002 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offer on Cluster121 - Filerz10002 has been resolved.

Start time : 30/04/2026 15:38 UTC
End time : 30/04/2026 17:45 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 30, 2026 - 20:09 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in Filerz10002 on Cluster121.

Here are some supplementary details :

Start time : 30/04/2026 15:38 UTC
Impacted Service(s) : Filerz10002 is facing temporary latency on Web Hosting Cluster121.
Customers Impact : Customers could experience latency on specific Filerz10002.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 30, 2026 - 15:57 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster121).