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[GRA4][Web Hosting] - eu012 database incident notification
Incident
Report for Web Cloud
Resolved
We had an incident on Web Hosting offer on eu012 database offer which has now been resolved.
Here are some supplementary details :
Start time : 19/08/2026 16:49 UTC
End time : 19/08/2026 17:09 UTC
Impacted Service(s) : sharedsql067.eu012 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their databases located in sharedsql067.eu012.
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Here are some supplementary details :
Start time : 19/08/2026 16:49 UTC
End time : 19/08/2026 17:09 UTC
Impacted Service(s) : sharedsql067.eu012 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their databases located in sharedsql067.eu012.
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
This incident affected: Web Hosting || Databases GRA (eu012).