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[Global][Collaborative Solutions] - MX Plan and Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident affecting our MX Plan and Zimbra offerings has now been resolved.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
End time : 15/10/2026 19:19 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
End time : 15/10/2026 19:19 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Update
We are currently experiencing an incident affecting our MX Plan and Zimbra offerings.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird).
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird).
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an incident affecting our MX Plan offering.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
The root cause has been identified.
Please find the details of this incident below :
Start time : 15/10/2026 17:52 UTC
Impacted Service(s) : Access to some MX Plan mailboxes is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access) and Collaborative solutions || MX Plan (Mailbox Access).