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[GLOBAL][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.
Start time : 21/01/2026 17:30 UTC
End time : 22/01/2026 16:42 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 21/01/2026 17:30 UTC
End time : 22/01/2026 16:42 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update :
When trying to add a domain, an incorrect list of domains is generated on Zimbra.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update :
When trying to add a domain, an incorrect list of domains is generated on Zimbra.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.
Here are some supplementary details :
Start time : 21/01/2026 17:30 UTC
Impacted Service(s) : Mailboxes do not appear on the manager.
Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager.
However, mailboxes are still accessible from webmail.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 21/01/2026 17:30 UTC
Impacted Service(s) : Mailboxes do not appear on the manager.
Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager.
However, mailboxes are still accessible from webmail.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.
Here are some supplementary details :
Start time : 21/01/2026 17:30 UTC
Impacted Service(s) : Mailboxes do not appear on the manager.
Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager.
However, mailboxes are still accessible from webmail.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 21/01/2026 17:30 UTC
Impacted Service(s) : Mailboxes do not appear on the manager.
Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager.
However, mailboxes are still accessible from webmail.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access) and Collaborative solutions || MX Plan (Delivery).