[GRA2][Web Hosting] - Cluster 026 - Filerz216

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on Cluster 026 - Filerz216 has now been resolved.

Here is detail for this incident :

Start time : 21/01/2025 23:20 UTC
End time : 22/01/2025 04:30 UTC
Root Cause : This incident was caused by a hardware malfunction.

We thank you for your understanding and patience throughout this incident

Posted Jan 22, 2025 - 04:37 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Jan 22, 2025 - 04:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Service impact : Some websites hosted on Cluster 026 - Filerz216 are unreachable

Posted Jan 22, 2025 - 03:24 UTC

Investigating

An incident is in progress on our Web Hosting in GRA2, customers in the impacted zone are facing some difficulties. Please find the details:

Start time : 21/01/2025 23:20 UTC
Service impact : Some websites hosted on Cluster 026 - Filerz216 are unreachable
Related incident :. https://web-cloud.status-ovhcloud.com/incidents/v47p81t3jff3
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Jan 22, 2025 - 03:24 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster026).