[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 15/09/2026 09:10 UTC
End time : 15/09/2026 09:23 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 15, 2026 - 10:23 UTC

Monitoring

Service has been fully restored since 15/09/2026 09:23 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC
Impacted Service(s) : Some MX Plan mailboxes were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client.
Also, customers couldn't send or receive emails.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 15, 2026 - 09:50 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC
Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client.
Also, customers cannot send or receive emails.
Emails will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 15, 2026 - 09:27 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).