[GRA][Web Hosting] - eu010 database incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 25/07/2025 19:58 UTC
End time : 25/07/2025 20:37 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 08:42 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No impact is being observed on sharedsql019.eu010 database since 25/07/2025 20:37 UTC.
Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 25, 2025 - 20:41 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues in eu010 database.

Here is detail for this incident :
Start time : 25/07/2025 19:58 UTC
Impacted Service(s) : sharedsql019.eu010 database is temporarily facing latency.
Customers Impact : Customers are temporarily facing latency to access their data located in the specified database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 25, 2025 - 20:36 UTC

This incident affected: Databases || CloudDB GRA (eu010).