[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 07/01/2026 16:19 UTC
End time : 07/01/2026 17:34 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 07, 2026 - 17:36 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary latency.

Here are some supplementary details :
Start time : 07/01/2026 16:19 UTC
Impacted Service(s) : Some customers may experience temporary slowdowns on Zimbra.
Customers Impact : This slowdown affects every Zimbra customer action like:
- mailbox creation
- mailbox deletion
- password modification
- account creation

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 07, 2026 - 16:30 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).