Resolved
We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.
Start time : 11/06/2026 11:39 UTC
End time : 11/06/2026 15:04 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 11, 2026 - 15:05 UTC
Identified
We have determined the origin of the issue affecting our Web Hosting offer.
Start time : 11/06/2026 11:39 UTC
Impacted Service(s) : Mail Delivery Operations
Customers Impact : Customers may face slowness on mail delivery.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Jun 11, 2026 - 13:04 UTC
Investigating
We are currently investigating an incident affecting our Wen Hosting offering, which is causing temporary latency issue in the MX Plan and Zimbra solutions.
Here are some supplementary details :
Start time : 11/06/2026 11:39 UTC
Impacted Service(s) : Mail Delivery Operations
Customers Impact : Customers may face slowness on mail delivery.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 11, 2026 - 12:17 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131, Redirect, Cluster020).