[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 26/08/2026 14:45 UTC
End time : 26/08/2026 15:20 UTC
Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 26, 2026 - 15:25 UTC

Investigating

We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues

Here are some supplementary details :

Start time : 26/08/2026 14:45 UTC
Impacted Service(s) : Access to Zimbra mailboxes and webmail is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their email accounts via webmail or email clients. They are also unable to send or receive emails. Emails received during the incident will be stored and delivered once the service is restored.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 26, 2026 - 15:16 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email, Operations).