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[GLOBAL][Collaborative solutions] - Send/Receive mails incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.
Start time : 19/06/2026 09:00 UTC
End time : 19/06/2026 16:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 19/06/2026 09:00 UTC
End time : 19/06/2026 16:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary latency issue in the GLOBAL region.
Here are some supplementary details :
Start time : 19/06/2026 09:00 UTC
Impacted Service(s) : Delays for sending and receiving mails are temporarily being observed.
Customers Impact : Customers are temporarily facing delays when sending or receiving mails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 19/06/2026 09:00 UTC
Impacted Service(s) : Delays for sending and receiving mails are temporarily being observed.
Customers Impact : Customers are temporarily facing delays when sending or receiving mails.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email), Collaborative solutions || EmailPro (Mail Flow), Collaborative solutions || Trusted Exchange (Mail Flow), Collaborative solutions || Zimbra (Delivery email), Collaborative solutions || Hosted Exchange (Mail Flow), and Collaborative solutions || Private Exchange (Mail Flow).